XWiki Technical Support

Welcome on the technical support pages. You will find here information to help you to use XWiki and contact us when necessary.

XWiki Professional Solutions

If you are a customer of XWiki.com's professional hosting or software services, you should contact us using the appropriate channels as specified in your contract.

You can contact us using email at the following address: mailto:support-en@xwiki.com. This email address is only for customers of XWiki.com. Do not use this is you are not a customer, as we will redirect to you to the user's mailing list.

If you are not a customer of XWiki.com and are looking for professional support, check out our professional software support offerings and our professional hosting offerings.

XWiki Free Hosting and Open Source Edition

You should use the community documentation and mailing lists for support.

Before writing to the lists

• Have you checked out the documentation and the FAQ ?
• Verify that the problems happens multiple times.
• Read the archives of the users list.

Discussing an issue

You should subscribe to the users list and send your questions to this list. Both other users of free wikis of XWiki.com and users of the Open Source XWiki are reading this list. We can't guarantee that you will get a quick response, but most questions are answered.

You want to report a bug

If you don't have any doubt that your issue is a bug, you can report this in out task tracking tool. We can't guarantee that we will fixed the issues your report and that we will give you a timely response, but we will take the problem into account for the future releases.